Refund Policy

We want you to love your Historical Pen Pals experience. If something isn't right, we'll make it right. Here's our straightforward policy.

Delivery Timeline

International orders: May take 2-4 additional weeks depending on destination. Additional shipping fees may apply.

When You Can Request a Refund

• •Not satisfied with quality: If your first letter doesn't meet expectations, contact us within 14 days of delivery for a full refund.
• •Lost in mail: If your letter doesn't arrive within 3 weeks (US) or 6 weeks (international), we'll send a replacement or issue a refund.
• •Damaged letter: If your letter arrives damaged, send us a photo and we'll send a replacement immediately.
• •Wrong recipient info: If we used incorrect information you provided, we cannot offer a refund but will work with you on a solution.

Multi-Letter Packages

For 3-letter packages:

• •Full refund available before the first letter ships
• •Pro-rated refund for unshipped letters after the first letter
• •Quality issues handled on a per-letter basis

Subscriptions

• •Cancel anytime — no cancellation fees
• •Cancellation takes effect at the end of your current billing period
• •We don't offer refunds for partial billing periods
• •Letters in progress will still be delivered

How to Request a Refund

Refunds are processed within 5-7 business days and will appear on your original payment method.

What We Can't Refund

• ✗Letters already delivered and opened (unless quality issue)
• ✗Requests made more than 30 days after delivery
• ✗Issues caused by incorrect shipping information you provided
• ✗Change of mind about the historical figure chosen