Privacy Policy

At Historical Pen Pals, your privacy matters to us. We collect only what we need to create and deliver your personalized letters, and we never sell your data. This policy explains what we collect, how we use it, and your rights.

Information We Collect

• •Contact Information: Name, email address, and mailing address to deliver your letters.
• •Personalization Details: Information you share about the recipient (interests, context, occasion) to personalize letters.
• •Payment Information: Processed securely through Stripe. We never see or store your full card number.
• •Correspondence: Your replies to letters, so your pen pal can respond appropriately.
• •Usage Data: Basic analytics to improve our service (pages visited, features used).

How We Use Your Information

• •To create, personalize, and deliver your handwritten letters
• •To process payments and send order confirmations
• •To respond to your questions and support requests
• •To improve our service based on aggregated, anonymized data
• •To send service updates (you can opt out of marketing emails)

Information Sharing

We do not sell, rent, or trade your personal information. We only share data with:

• •Payment Processors: Stripe, to securely process your payments.
• •Email Services: To send order confirmations and updates.
• •Postal Services: USPS or other carriers to deliver your letters.

Data Security

We use industry-standard security measures to protect your information, including encrypted connections (HTTPS), secure payment processing, and limited access controls. However, no method of transmission over the Internet is 100% secure.

Your Rights

You have the right to:

• •Access: Request a copy of the personal data we hold about you.
• •Correction: Update or correct inaccurate information.
• •Deletion: Request that we delete your personal data.
• •Opt-out: Unsubscribe from marketing communications at any time.

Cookies

We use essential cookies to keep you logged in and remember your preferences. We may use analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings.

Children's Privacy

Our service is designed to be safe for all ages. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected such information, please contact us.

Changes to This Policy

We may update this policy from time to time. We'll notify you of significant changes by email or a notice on our website. Your continued use of our service after changes constitutes acceptance of the updated policy.