Privacy Policy

At Historical Pen Pals, your privacy matters to us. We collect only what we need to create and deliver your personalized letters, and we never sell your data. This policy explains what we collect, how we use it, and your rights.

Information We Collect

• •Contact Information: Name, email address, and mailing address to deliver your letters.
• •Personalization Details: Information you share about the recipient (interests, context, occasion) to personalize letters.
• •Payment Information: Processed securely through Stripe. We never see or store your full card number.
• •Correspondence: Your replies to letters, so your pen pal can respond appropriately.
• •Usage Data: Basic analytics to improve our service (pages visited, features used).

How We Use Your Information

• •To create, personalize, and deliver your handwritten letters
• •To process payments and send order confirmations
• •To respond to your questions and support requests
• •To improve our service based on aggregated, anonymized data
• •To send service updates (you can opt out of marketing emails)

Information Sharing

We do not sell, rent, or trade your personal information. We only share data with:

• •Payment Processors: Stripe, to securely process your payments.
• •Email Services: To send order confirmations and updates.
• •Postal Services: USPS or other carriers to deliver your letters.

Data Security

We use industry-standard security measures to protect your information, including encrypted connections (HTTPS), secure payment processing, and limited access controls. However, no method of transmission over the Internet is 100% secure.

Your Rights

Depending on your state of residency, you may have certain rights related to your personal data, including the right to:

• •Access and Data Portability: Request to know the categories and specific pieces of personal information we have collected about you, and receive a copy of your personal information in a portable format.
• •Correction: Request that we correct inaccurate personal information we maintain about you.
• •Deletion: Request that we delete your personal information, subject to certain exceptions as permitted by law (such as when the information is necessary to complete a transaction or comply with a legal obligation).
• •Opt-out: Request that we do not sell or share your personal information, including the right to opt out of targeted advertising and the use of sensitive personal information for certain purposes. Note that we do not share your personal information for targeted advertising, profiling, or sales.

Cookies

We use essential cookies to keep you logged in and remember your preferences. We may use analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings. However, if you select this setting, you may be unable to access certain features of the services.

Children's Privacy

Our service is designed to be safe for all ages. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected such information, please contact us and we will promptly delete such information.

Changes to This Policy

We may update this policy from time to time. We'll notify you of significant changes by email or a notice on our website. Your continued use of our service after changes constitutes acceptance of the updated policy.